The system top Ethiopian salespeople use to dominate their market.

1. Role-Based Data Privacy (Sales, Supervisors, Managers)

AKIYA CRM is designed to support multiple user roles, including salespersons, supervisors, and managers. This section explains how data is collected, accessed, and controlled across these roles in compliance with the Personal Data Protection Proclamation No. 1321/2024.

1.1 Individual Data Ownership Principle

By default, all data entered into the platform is owned by the individual user account that created it, regardless of role. This includes leads and contact data, notes and follow-ups, and performance metrics. No other user, including supervisors or managers, automatically owns this data.

1.2 Data Access Within Organizations

When users are connected within the same organization, supervisors and managers may view performance metrics of assigned users, access leads and activities only when permission is granted or system-based visibility is enabled, and monitor productivity and engagement. However, they do not automatically own this data and cannot transfer or export it without proper authorization.

1.3 Salesperson Data Rights

Salespersons have the right to own and control their entered data, access, edit, or delete their data, and retain their data even after leaving an organization unless otherwise agreed. This ensures fairness and protection of individual performance records.

1.4 Supervisor & Manager Responsibilities

Supervisors and managers are required to use data only for legitimate business purposes, respect user privacy and confidentiality, and avoid misuse, unauthorized extraction, or manipulation of user data. Violations may result in account suspension or termination.

1.5 Organization-Level Data Agreements

AKIYA CRM does not automatically assign data ownership to organizations. If a company requires ownership of employee data, full access to team data, or retention of data after employee exit, this must be defined through a separate agreement between the organization and the individual users.

1.6 Data Visibility Settings

The platform may include configurable access controls such as role-based visibility (Sales → Supervisor → Manager), restricted or shared lead access, and team-based reporting dashboards. Users acknowledge that data visibility may vary depending on system configurations set by the platform or organization.

1.7 Data Transfer Between Roles

Data may be shared within the platform between salespersons and supervisors, and between supervisors and managers, only within authorized system workflows and with proper access permissions. Unauthorized data transfer outside the platform is strictly prohibited.

1.8 Account Termination & Data Retention

If a user leaves an organization, their data remains tied to their individual account. Organizations do not automatically retain access unless a prior agreement exists or retention is required by applicable law.