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These Terms and Conditions for Companies (hereinafter referred to as "these Terms") constitute a legally binding agreement between LabratsAI, the owner and operator of AKIYA CRM (hereinafter referred to as "the Platform," "we," "us," or "our"), and any company, organization, corporation, partnership, or other business entity (hereinafter referred to as "the Company," "you," or "your") that registers for or maintains a company-level account on the Platform.
These Terms apply exclusively to the Company's use of the Platform in a managerial, supervisory, or organizational capacity. These Terms are separate from and complementary to the individual user Terms and Conditions that govern the relationship between LabratsAI and individual users such as salespersons, supervisors, and managers. In the event of any conflict between these Company Terms and the individual User Terms, the individual User Terms shall prevail with respect to matters of data ownership and individual user rights.
By registering for a company account, accessing company-level features, or making payments for subscription fees on behalf of employees or contractors, the Company acknowledges that it has read, understood, and agrees to be bound by these Terms.
2.1 Nature of Company Accounts. AKIYA CRM allows companies to establish organization-level accounts that enable the management of multiple individual user accounts. These company accounts provide administrative features such as team oversight, performance dashboards, and the ability to invite or remove users from the Company's organizational structure within the Platform.
2.2 Company's Role as Administrator. The Company acts as an administrator for the individual users it invites or associates with its organizational account. As an administrator, the Company may have the ability to view aggregated team performance metrics and certain limited data points, as outlined in Section 4 of these Terms. However, the Company's administrative role does not grant it ownership rights over individual user accounts or the data contained therein.
2.3 Limitation on Data Ownership. The Company does not own, and shall not claim ownership over, the individual user accounts of its employees, contractors, or affiliates who use the Platform. Each individual user account remains the property of the individual user who created it. The Company acknowledges and agrees that:
2.4 Responsibility for Invited Users. The Company is responsible for ensuring that any individual it invites to join its organizational account understands and agrees to both these Company Terms and the individual User Terms. The Company agrees to use its administrative privileges in accordance with all applicable laws, including employment laws, data protection laws, and privacy regulations.
3.1 Corporate Subscription Fees. Access to company-level features, administrative tools, and the ability to manage multiple users under a single corporate account is provided on a subscription basis. The Company agrees to pay all applicable fees associated with the subscription tier it has selected. Subscription fees are typically structured based on factors including but not limited to:
3.2 Billing and Invoicing. Subscription fees shall be billed in advance at the interval specified during the Company's registration or as otherwise agreed in writing. Depending on the subscription tier and payment method selected, the Company may be billed automatically via a stored payment method or receive periodic invoices for payment.
3.3 Price Modifications. LabratsAI reserves the right to modify, increase, or otherwise change the pricing and fees for company subscriptions, add-ons, administrative features, or any other paid services at any time. In the event of a price change affecting the Company's subscription, we will provide reasonable advance notice via the email address associated with the Company's account. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new fees.
3.4 Non-Payment and Suspension. If the Company fails to pay any fees due by the applicable due date, we reserve the right, without liability to the Company, to suspend or deactivate access to company-level features, administrative tools, and any associated individual user accounts that are dependent on the Company's subscription for access. Suspension will not relieve the Company of its obligation to pay any accrued but unpaid fees. Accounts that remain unpaid for a prolonged period may be subject to permanent termination, which may result in loss of administrative access and removal of the Company's organizational structure from the Platform.
4.1 Limited Access to User Data. The Company may be granted access to certain limited data points regarding individual users who are associated with the Company's organizational account. This access is provided solely for legitimate business purposes, including performance monitoring, team management, and operational oversight. The specific data accessible to the Company may include:
4.2 No Access to Private User Data. The Company acknowledges and agrees that it does not have access to, and shall not request access to, the following categories of user data without the explicit, independent consent of the individual user:
4.3 Data Separation Upon User Departure. In the event that a user ceases employment with or otherwise separates from the Company, the Company's access to that user's data shall be limited to historical aggregated data only. The Company does not have the right to:
4.4 Compliance with Data Protection Laws. The Company agrees to use any data accessed through the Platform in compliance with all applicable data protection, privacy, and employment laws. The Company is solely responsible for ensuring that its use of administrative features and any data obtained through the Platform does not violate the legal rights of individual users.
5.1 Availability of Recruitment Tools. AKIYA CRM may, from time to time, offer recruitment, hiring, or talent placement features. These features may allow companies to:
5.2 No Guarantee of Hiring Outcomes. The Company acknowledges and agrees that any recruitment or hiring tools provided through the Platform are offered on an "as is" basis. LabratsAI makes no warranties, guarantees, or representations regarding:
5.3 Independent Hiring Decisions. The Company assumes full responsibility for all hiring decisions made based on information obtained through the Platform. LabratsAI shall not be liable for any losses, damages, or liabilities arising from or related to the Company's recruitment activities, including but not limited to hiring of unsuitable candidates, failure to hire, or disputes with candidates.
5.4 Additional Terms for Recruitment Features. Certain recruitment or hiring features may be subject to additional terms and conditions, which will be presented to the Company at the time of use. The Company agrees to comply with all such additional terms when utilizing these features.
6.1 Participation in Competitions. AKIYA CRM may offer companies the opportunity to participate in competitions, challenges, leaderboards, or other performance-based events (collectively, "Competitions"). These Competitions may involve individual users, teams, or entire organizations competing based on performance metrics tracked within the Platform.
6.2 Competition Rules. Each Competition shall be governed by specific rules, which may include but are not limited to:
6.3 Modification of Competition Rules. LabratsAI reserves the right to modify, amend, or replace the rules of any Competition at any time, including during the course of the Competition. In the event of significant rule changes, we will make reasonable efforts to notify participating companies. Continued participation in a Competition after rule changes constitutes acceptance of the modified rules.
6.4 Right to Cancel or Modify Competitions. LabratsAI reserves the right, in its sole discretion, to cancel, suspend, or modify any Competition without prior notice or liability. This includes the right to cancel a Competition due to technical issues, fraud, system abuse, or any other circumstances that compromise the fairness or integrity of the Competition.
6.5 No Guaranteed Outcomes. The Company acknowledges that participation in Competitions does not guarantee any specific outcome, including but not limited to winning, recognition, or business benefits. LabratsAI shall not be liable for any losses, expenses, or missed opportunities arising from the Company's participation in or inability to participate in any Competition.
7.1 No Warranties. The AKIYA CRM Platform, including all company-level features, administrative tools, recruitment features, and Competitions, is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, LabratsAI disclaims all warranties, whether express, implied, or statutory, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
7.2 Limitation of Liability. To the maximum extent permitted by applicable law, LabratsAI, including its owners, directors, employees, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with:
7.3 Business Outcomes. LabratsAI is not responsible for the success or failure of the Company's business, sales performance, recruitment efforts, team productivity, or any other outcomes resulting from the Company's use of the Platform. The Company assumes full responsibility for all business decisions made based on information obtained through the Platform.
7.4 Indemnification. The Company agrees to indemnify, defend, and hold harmless LabratsAI, its owners, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
8.1 Governing Law. These Terms and any dispute arising out of or related to the Company's use of the AKIYA CRM Platform shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia, without regard to its conflict of law principles.
8.2 Dispute Resolution. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ethiopia. The Company hereby irrevocably consents to the personal jurisdiction and venue of such courts and waives any objection based on improper venue or forum non conveniens.
8.3 Disputes with Individual Users. The Company acknowledges that LabratsAI is not a party to any dispute between the Company and individual users regarding data ownership, account access, or employment matters. The Company agrees to resolve such disputes directly with the individual users and shall not hold LabratsAI liable for any claims arising from such disputes.
9.1 Modification of Terms. LabratsAI reserves the right to modify these Terms at any time. Notice of material changes will be provided via the email address associated with the Company's account or through a notice on the Platform. Continued use of the Platform after the effective date of changes constitutes acceptance of the modified Terms.
9.2 Termination. LabratsAI reserves the right to suspend or terminate the Company's account at any time, with or without cause, including but not limited to violation of these Terms, non-payment of fees, or any activity that compromises the integrity or security of the Platform.
9.3 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
9.4 Entire Agreement. These Terms constitute the entire agreement between the Company and LabratsAI regarding the subject matter hereof and supersede all prior or contemporaneous communications, whether written or oral.
AKIYA CRM is designed to support multiple user roles, including salespersons, supervisors, and managers. This section explains how data is collected, accessed, and controlled across these roles in compliance with the Personal Data Protection Proclamation No. 1321/2024.
10.1 Individual Data Ownership Principle. By default, all data entered into the platform is owned by the individual user account that created it, regardless of role. This includes leads and contact data, notes and follow-ups, and performance metrics. No other user (including supervisors or managers) automatically owns this data.
10.2 Data Access Within Organizations. When users are connected within the same organization, supervisors and managers MAY view performance metrics of assigned users, access leads and activities only if permission is granted or system-based visibility is enabled, and monitor productivity and engagement. However, they do NOT automatically own the data and cannot transfer or export data without authorization.
10.3 Salesperson Data Rights. Salespersons have the right to own and control their entered data, access, edit, or delete their data, and retain their data even if they leave an organization (unless otherwise agreed). This ensures fairness and protection of individual performance records.
10.4 Supervisor & Manager Responsibilities. Supervisors and managers must use data only for legitimate business purposes, respect user privacy and confidentiality, and avoid misuse, unauthorized extraction, or manipulation of user data. Violation of these responsibilities may result in account suspension or termination.
10.5 Organization-Level Data Agreements. AKIYA CRM does not automatically assign data ownership to organizations. If a company requires ownership of employee data, full access to team data, or data retention after employee exit, this must be defined through a separate agreement between the organization and the individual users.
10.6 Data Visibility Settings. The platform may include configurable access controls, such as role-based visibility (Sales → Supervisor → Manager), restricted or shared lead access, and team-based reporting dashboards. Users acknowledge that data visibility may vary depending on system configuration set by the platform or organization.
10.7 Data Transfer Between Roles. Data may be shared within the platform between salespersons and supervisors, and between supervisors and managers, ONLY within authorized system workflows and with proper access permissions. Unauthorized data transfer outside the platform is prohibited.
10.8 Account Termination & Data Retention. If a user leaves an organization, their data remains tied to their individual account and organizations do not automatically retain access, unless a prior agreement exists or it is required by law.